Additional Session - In person

Cancellation Policy

All payments are made prior to the session. Payments made during the booking of Self Directed Healing services are non-refundable and non-transferable. In cases of cancellations made with more than 48 hours' notice, the individual will have the option to reschedule for an alternative day or time. Alternatively, upon request, a credit will be applied to the individual's file, which Heal To Last will honour as long as the business remains operational. This policy can also be found on your consent form, and must be acknowledged in the online booking portal prior to your intake appointment being confirmed. Sessions require significant time to be allocated to each client, and the amount of preparation required for each appointment means that sessions are difficult to fill if there is a late cancellation. Late cancellation of appointments is a major inconvenience to our practitioners and to other clients who are on our waiting list. If more than 48 business hours is given, an appointment can be rescheduled without a fee. Please note that this means that a request to reschedule a Monday 9am appointment must be made by 9am the previous Thursday, and changes to Tuesday appointments must be requested by the previous Friday. Late reschedules (less than 48 business hours notice) or failure to attend an appointment will incur a fee equivalent to the appointment cost at the time of booking.